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Turn inbound requests into decision-ready cases.
Assessment at a glance
- 30-minute assessment
- No setup required
- No obligation
We start with your actual process, not a generic product demo.
Request received
Email Request interpreted
Context reconstructed
- Request type identified
- maintenance issue
- Missing information
- bank details
Follow-up prepared
Ready for approval
- Subject: additional details for your request
- Request: provide the missing bank details
- Send: after the team's approval
Team decision
Your team approves the next step.
The Operating Bottleneck
The decision is not the bottleneck. Preparing the case is.
Before a property manager can act, someone has to read the message, understand the issue, identify what is missing, route the request, and follow up.
Inbox and mail triage
Tenant requests and owner messages have to be read, interpreted, categorized, and routed to the right person.
Interruptive calls
Even a routine question breaks focus and pulls a manager away from higher-value work.
Incomplete records
One missing document can stall a case until someone identifies the gap, sends the follow-up, and tracks the response.
That work is necessary. It should not consume the time of the people responsible for decisions, owner relationships, and resident service.
Cleia is built for the work between "request received" and "ready for a decision."
Cleia handles the preparation between intake and decision.
Across every workflow, Cleia follows the same operating model:
Capture what is already there. Flag what is missing. Prepare the next communication. Return the case to your team for approval.
Control by Design
Prepared by Cleia
Works with your current workflow
The assessment starts with the tools, intake channels, and approval process your team already uses. We assess the fit before proposing any operational change.
Start without implementation risk
The first step is a 30-minute workflow assessment. No software setup. No obligation to continue.
Your team's decision
Human approval at critical points
Sensitive decisions remain with your managers. Cleia prepares the case. Your team authorizes the next step.
Built to support your team
Cleia takes on repetitive preparation so managers can focus on exceptions, relationships, and decisions.
Automate the preparation. Keep the judgment.
The Free Workflow Assessment
Know whether Cleia fits before you change anything.
This is a working session built around your actual process, not a generic product pitch.
Show us how requests come in
You walk us through how tenant and owner requests arrive, which tools are involved, and where handoffs happen today.
No setup is required.
Map the friction
Together, we identify where information goes missing, where cases stall, and which follow-ups consume the most time.
Get a clear recommendation
We outline where Cleia could help, what your team should continue to approve, and what would be required to move forward.
You decide whether there is a fit.
The Next Step
Find the first workflow worth simplifying.
In 30 minutes, we review your intake channels, common request types, missing-information patterns, follow-up workload, and approval points.
You leave with a clear view of whether Cleia fits your operation, and where to start if it does.
Request a free workflow assessment
- 30 minutes
- No setup required
- No obligation
Even when the right answer is "not yet," you still get a clear conclusion.
FAQ
Questions property management teams ask before changing their intake workflow
Another question? jeremie@cleia.io
Human role and control
Does Cleia replace property managers?
No. Cleia prepares information, completion requests, and follow-ups. Your team retains the client relationship, professional judgment, and responsibility for every sensitive decision.
Does Cleia make decisions automatically?
No. Your team defines the approval points. Cleia prepares the next step, while sensitive decisions remain subject to human review.
Assessment and fit
Will we need to replace our current software?
The goal is to work with your existing tools and processes, not replace them. The workflow assessment checks the technical and operational fit before any implementation is considered.
What do you review during the assessment?
We review your intake channels, common request types, recurring missing information, follow-up patterns, approval points, and the tools involved in the process.
Data protection
How is assessment data protected?
The details sent through the assessment form are used only to get back to you about the assessment. They are neither sold, transferred, nor shared with third parties for commercial purposes, are kept for three years after your last contact, and can be deleted at any time on request to jeremie@cleia.io. No data is transferred outside the European Union.